Why Should I Carpool?

When it comes to sharing the commute, some are all for it and ready to dive right in. However, more often we find that when introduced to carpooling for the first time, some are unsure about this new form of travel and inevitably have a number of questions.

How do I find a carpool? Why should I carpool, are there really benefits to carpooling?

These are questions that we want to answer for our SPLTers, and all carpoolers for that matter. Let’s start with that last one, “Why should I carpool, are there really benefits to carpooling?

The list of carpooling benefits is not a short one. To start, sharing the ride benefits the environment, your social network, your happiness, and your wallet.


According to the San Francisco Metropolitan Transportation Commission, carpooling to work for half of the month could save 1,400 pounds of CO2 per year (calculations are based on average gas prices for a 30 mile round trip commute). Carpooling is a sustainable commute choice, and one that companies around the world are beginning to champion. By opting to share the ride with others, we are reducing the number of single-occupancy vehicles on the road, effectively combating congestion while reducing our carbon footprint.

Not only is carpooling a smart choice for the environment, it also saves time and money wasted sitting in traffic next to empty HOV lanes. In 2018, traffic cost the U.S. $87 billion in lost productivity, or $1,348 per driver, according to new data analyzed by INRIX. Those same drivers that lost money sitting in bumper to bumper traffic also lost time -- per driver, approximately one week of time was spent in traffic over the course of 2018 (Source: INRIX).

Those are some big numbers. What about the benefits of carpooling from a granular perspective? Well, below is a graphic detailing a number of benefits for both the individual that carpools and the organization that makes the sustainable decision to offer carpooling to its workforce. From improvements in productivity and wellness for the individual to reducing parking costs for the organization, this list is growing every day. For example, in Mexico, SPLT’s customers choose carpooling because it’s a safer and more comfortable commute than using public transit or driving alone.

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It’s no wonder why people are choosing carpooling after seeing these benefits. We decided to take it one step further and ask some of our SPLTrs why they choose to carpool. Below are some of their responses:

I carpool because I get to meet my neighbors. I can help someone get to work who otherwise would have to spend hours on public transit. It makes me feel good. - Nancy

 

I have an unusually long (60+ mile) commute to the office, which can take over two hours one-way if driving myself in rush hour traffic. Fortunately, in Northern Virginia we have the Express Lanes on I-495 and I-95, which charge variable tolls (often over $50 for the entire length) to keep traffic flowing at 65 MPH. However, carpools of 3 or more can ride in the Express Lanes for free. - Rory

 

When I ride in a carpool I have the option to catch up on some sleep, read a book or watch some Netflix. When I drive alone I feel like I’m sitting in my car wasting my time away.  - Imran

 

As you can see, there are a number of benefits to carpooling, but the reason for why you should carpool is entirely your own. It’s your commute, you should have the freedom to make it what you want.

 

Now, how do you go about trying to set up a carpool?

 

You can try approaching co-workers about carpooling or speaking with neighbors at community events to see if anyone is heading in a similar direction. Also, depending on where you live, many federal government agencies and private companies provide conveniently located “carpooling hubs” or meeting points where you can drop off your car and hop in another’s carpool.

 

At SPLT, we understand this can be time-consuming and even a little uncomfortable. That’s why we developed our carpooling application - SPLT facilitates the entire carpool process so you don’t have to. SPLT is a B2B product, working within closed networks to ensure safety and security for our users. If you want your company to offer a commute solution like SPLT, please reach out to us (support@splt.io). We’d be more than happy to connect and provide you with additional details.

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Happy Carpooling!

Splittingly Yours,

The SPLT Team

A B2B Carpooling Startup and the Future of Mobility

Anya Babbitt | January 14, 2019

I founded SPLT upon the vision to change the way people meet and move worldwide. SPLT was initially born from necessity – the hotel shuttle I was using was full and I wound up splitting a ride with two other guests waiting for transportation to Downtown Los Angeles. And thus, the birth of SPLT. I had written my thesis on the reduction of carbon emissions and after living in Los Angeles and New York City, two of the most congested cities in our nation, it was the right time for me to focus on how we could reformat cities through innovations in technology.  

My company is SPLT, we provide a frictionless transportation management platform that allows companies, universities, and municipalities to offer their workforces ridesharing services. Our B2B approach is designed especially for a closed-network of commuters. Through our software and service, we empower companies all over the world to manage their own mobility platforms and encourage sustainable commute choices internally. When we look at a city like LA where the incessant congestion has crept into every highway, street, and neighborhood, you have to wonder, can a B2B carpooling startup really transform the future of mobility?

Find a Vision that’s both Grounding and Limitless

In 2015, SPLT was accepted into the Techstars mobility accelerator in Detroit. This question came up frequently back then: What does a carpool app have to do with new mobility? Techstars was an incredible opportunity for us to work with other like-minded transportation startups, network with Fortune 500 sponsors, and gain invaluable insights from mentors. The program lasted 3 months, and every day we were challenged to think about the broader mission and vision for our company and how we were going to make a meaningful impact in this emerging space.

The consistent exercise allowed us to reach a vision that has not changed since 2015: to change the way people meet and move worldwide by providing mobility for all. At SPLT, we always think big. We don’t view ourselves as just a carpooling app, and we aren’t just trying to move people from point A to point B. We are inducing behavior change that’s necessary for the new wave of mobility to take. Sharing is the future of mobility, and carpooling is where it starts. Techstars challenged us to think deeply about our company and how we fit into the mobility puzzle. Other startups entering this space should spend time doing the same. Without a steady vision guiding us and grounding us, we might have made the mistake of limiting our technology to offer a one-dimensional solution.

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Catalyzing Market Change

As a company with a B2B carpool product, we are pioneering a new market. More companies are beginning to focus efforts on providing mobility benefits and alternative commute options for their employees; however, this was not always the case. In 2015, it certainly was not commonplace. We spent a great deal of time selling our leads on their intangible need for a solution like ours. It took hustle and grit from our team to sell a product that the market neither knew it needed nor existed. Today, we have more inbound leads than ever coming in from companies around the world that want to bring corporate carpooling to their employees. There has been a noticeable shift in the market, and it occurred thanks to the carpooling, vanpooling, and ridesharing startups around the world trailblazing this new and ever-evolving space.

Changing the Culture

SPLT not only exposes companies to include commute benefits for their workforce, our awesome team also works closely with the end-users to encourage a culture of sharing and promote carpooling adoption and retention. Carpooling is not an easy choice for many commuters, especially in the U.S. There are some exceptions in areas like LA where commuters are drowning in single occupancy vehicles and have turned towards HOV lanes as their rescue boat. However, for majority of SPLT’s customers, their entire workforce drives to work by themselves, passing other co-workers along the way every day. This is inefficient and unsustainable. This is the next hurdle we need to overcome in our quest to reach the future of mobility – the behavior changes required at the individual level.  

SPLT has come a long way since Techstars mobility in 2015, this past February, we were excited to announce Robert Bosch GmbH’s full acquisition of SPLT at the Connected World 2018 conference in Berlin, Germany. Looking to the future, we are thrilled to work with Bosch Connected Solutions to continue to re-architect cities of the future by changing the way people meet and move worldwide.

So, what does a carpooling startup have to do with new mobility?

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This blog was originally published by LA Comotion.

Press Release: Lyft partners with SPLT

Lyft partners with SPLT to Disrupt Non-Emergency Medical Transport (NEMT)

Detroit, MI (August 8, 2016) – SPLT (splt.io), an enterprise-first carpooling app and service, announced today they are working with Lyft to provide Non-Emergency Medical Transportation (NEMT) to underserved markets. The underserved demographic seeking a reliable transportation solution consists largely of seniors. While many American seniors own smartphones, more than a quarter do not. The NEMT solution that Lyft and SPLT are offering does not require usage of a smart phone. In fact, requesting transportation is as simple as inputting a patient’s name, pickup and drop-off location and a Lyft driver will be matched to provide the ride. Lyft and SPLT’s plan to increase access to medical care will start in Michigan.

Since moving their business to Detroit a year ago to participate in the #1 startup program in the automotive industry: Techstars Mobility, SPLT has established local traction, partnering with Fortune 500 companies such as DTE Energy, Honda, and Magna to launch its enterprise carpool platform. SPLT received investment from Detroit-based investment firm, Fontinalis. “It's our mission to connect people and communities through effective, affordable, safe and accessible transportation, and SPLT’s concept is a great way to deliver our services to the underserved,” said Gyre Renwick, Head of Enterprise Healthcare Partnerships at Lyft. “Getting a patient to their doctor appointment can lower the cost – and increase -- the quality of care.

Anya Babbitt, Founder & CEO of SPLT agrees the opportunity is exciting, “We are grateful to be part of the inspiring Detroit Story and we are compelled to work towards the betterment of NEMT in Detroit, and Michigan as a whole.”  

In the current NEMT system, 3.6 million Americans miss or delay medical care every year due to access to transportation. Current incumbents in this space require patients to book transportation at least four days prior to their appointment. Following the appointment, patients are often left stranded several hours before their driver arrives. “The inefficiencies in this industry are enormous and patients have no voice or alternative,” said Babbitt. “Patient Trust is what we plan to bring back to the NEMT experience.” SPLT and Lyft are focused on the reduction of pre-booking times to a matter of hours and patient wait time to minutes.

State governments and health care providers face challenges managing NEMT while Medicaid expands under the Affordable Care Act. SPLT’s early discussions with healthcare systems across the Midwest have been positive, with pilots planned for Fall 2016. “We look forward to working with SPLT with our non-emergency medical transportation companies in Michigan and beyond” said Dr. Paul LaCasse, EVP Post-Acute and Diversified Business Operations, Beaumont Health. NEMT will vastly improve with automation of reimbursement software, optimized dispatch of drivers using Lyft, and better customer service through automated voice messages and texts, with all ages and populations in mind.


For more information, please contact Anya Babbitt at anya@splt.io, Benjamin Seidman at ben@splt.io, or Cassidy Tucker at cassidy@splt.io. To get in touch with Lyft, visit http://get.lyft.com/mobility-solutions/. More about Techstars Mobility, the First North American accelerator program to focus on mobility solutions can be found at http://www.techstars.com/programs/mobility-program/.

Beaumont Health patients to benefit from Splt ride-share pact with Lyft, by Tom Henderson

Local patients of Beaumont Health will be part of the first wave of a service contract reached between ride-sharing companies Splt and Lyft.

Splt, a graduate of last summer's Techstars Mobility incubator program at Ford Field in Detroit, is expected to announce Monday that it has signed a contract with Lyft, the San Francisco-based ride-share company, to provide transportation for senior citizens to their non-emergency medical appointments.

The service is scheduled to begin this fall with patients of Beaumont Health.

Splt founder and CEO Anya Babbitt said she wants to roll out the service with health care systems throughout the Midwest this year and next and then go nationwide.

She said Lyft will provide the drivers. Splt will do the scheduling and handle insurance reimbursement, Medicare qualifications and reporting to health care systems.

Splt was founded as an app-based way for companies to launch ride-share programs for employees. Current customers include DTE Energy, Honda Manufacturing of Ohio and Magna International of America Inc.

Babbitt said the partnership with Lyft won't require seniors to use smartphones. She said Splt has developed a system that will allow patients to schedule rides through a website, by text messaging or by phone calls.

"More seniors are using smartphones, but they won't need to have one," Babbitt told Crain's last week while in Palo Alto, Calif., at a pitch event to would-be investors. She said Splt is raising a funding round of $500,000 to $1 million, which she hopes to close in the next three months.

"This deal lets Lyft focus on its core business, and it lets Splt focus on our core business, which is helping people connect to share rides," said Babbitt.

"It's our mission to connect people and communities through effective, affordable, safe and accessible transportation, and Splt's concept is a great way to deliver our services to the underserved," said Gyre Renwick, head of enterprise health care partnerships at Lyft, in a news release.

"We look forward to working with Splt with our non-emergency medical transportation companies in Michigan and beyond," said Dr. Paul LaCasse, vice president of the post-acute care division and diversified business operations at Beaumont Health.

Babbitt said she is hiring four software developers and two operations and business development employees to manage the increase in business, which she expects to mean an increase in revenue of $20 million over the next year. She declined to reveal current revenue.

In April, Splt won the $100,000 Pritzker Foundation Award at the sixth annual Clean Energy Trust Challenge in Chicago. In May, Splt pitched to venture capitalists at the annual Google Demo Day in Mountain Valley, Calif., having won the Detroit Demo Day contest at Grand Circus in March.

As part of her participation in last summer's Techstars program, Splt got $120,000 in funding from Detroit-based Fontinalis Partners LLC and Basking Ridge, N.J.-based Verizon Ventures.

 

This article was first published by Crain's Detroit Business

EFN's iCatalysts Accelerates SPLT

EFN's iCatalysts venture accelerator has made a huge impact on more than 120 ventures. The accelerator provides entrepreneurs with an opportunity to receive guidance from mentors and investors as well as an opportunity to make incredible connections within their industries. The 120 ventures that iCatalysts accelerates have raised more than $150 million. The SPLT team is proud to be one of those 120 ventures accelerated by EFN's iCatalysts. We are learning from mentors, taking our business in new directions, and improving our process every single day.

More recently, SPLT's CEO, Anya Babbitt, and SPLT's Head of Business Development, Kristin Welch, traveled to Palo Alto to pitch at EFN's Young Tech Leaders Investment Forum.   

How to keep customers H-A-P-P-Y during rapid growth, by Cassidy Tucker

Rapid growth can be the kiss of death for any company when it comes to keeping up with customer service requests. When SPLT was founded two years ago, we started growing very quickly — moving from pilots to full-scale launches with Fortune 500 companies — and realized early on we needed a process for customer service to combat the chaos that comes with rapid growth.

But as most small businesses know, there is no sweeping “recipe for success” when it comes to customer service. Each customer is different and faces different problems; how could a single solution be applied to any unhappy customer in any business at any time? By choosing to focus on our customer service process from the beginning at SPLT — a process that ended up putting us ahead of our competition — we found some key takeaways for any small business owner. All you need to do is keep your customers H-A-P-P-Y.

H- Hear your customer.

Seemingly simple, but often overlooked. Pay attention! Hear your customers and understand their needs. They may be angry, disappointed, or confused with your product. It is your job to be patient and hear everything they have to say. After the customer has aired out the issues, then you can move forward to fix the problem.

A- Ask for feedback.

Always stay up-to-date on your customers’ needs. Relevancy is key when it comes to customer satisfaction. This tactic proved especially useful for us during our first pilots. We made it a point to check in with our customers multiple times a week. Not only did we gain amazing insights into how our customers felt about our product, but we also fostered relationships with customers who realized we truly cared about providing the best service possible. Many of our very first customers volunteered to be our “SPLT Champions,” promoting our brand everywhere they went. Every business owner knows how powerful word-of-mouth is; customer service is a perfect way to tap into that opportunity.

P- Praise your customers.

They keep you in business, so be sure to show your gratitude. Follow-up and follow-through. The truth is 80% of CEOs believe they deliver a superior customer experience, but only 8% of customers actually agree. That’s why at SPLT we don’t stop at respecting our customers; we go so far as to praise them, thank them, and never forget they’re the reason we’re here.  

P- Protect the values and the mission of your company.

Employees new and old should know the company credo and take pride in it. The credo, itself, ought to place the responsibility of keeping customers happy onto every employee (As they say: teamwork makes the dream work!). Company culture is integral to your success, so immerse your employees in a culture that cherishes company values. Ultimately, customers will feel a difference with your company that they’ll never experience with a company that does not own its values and mission.

Y- “Yay!”

This is the reaction we want from a disgruntled customer after we’ve helped. We don’t just want our customers to be satisfied; we want them to be happy. By the end of a call or meeting, your customer should always hang up or leave feeling great about the refreshing experience he or she just had.  

By keeping this strategy top of mind, every customer will be a H-A-P-P-Y one.

 

This article was first published on Desk.com.

SUMC Unveils 3 New Shared Mobility Tools for Cities

Last year, SPLT traveled to Chicago to partake in one of the most insightful conferences in the mobility space, the Shared-Use Mobility Summit 2015, organized by the Shared Use Mobility Center (SUMC). We were one among 500 transportation leaders from across the country discussing and learning about future of shared mobility, the role of public and private sectors, and the impact of tech on urban development in American cities. At the time, SPLT was just getting started as an enterprise carpool platform, greatly benefiting from the knowledge, connections, and opportunities presented at the conference. It was the perfect summit to introduce us to all the possibilities and game-changers in mobility.

Today, we are partners with those we admired less than nine months ago. In addition, Anya, SPLT CEO & Founder, has been invited to speak about expanding shared mobility access at the upcoming Summit this fall. The Executive Director of SUMC, Sharon Feigon, was a Mentor of SPLT for the Clean Energy Trust Challenge. Sharon gave SPLT a tremendous introduction on stage for what became a winning pitch for the $100K Pritzker Award.

We trace our successes back to the resources SUMC provided us with early on. SUMC recently released their Shared Mobility Toolkit, created to help cities and public sector leaders realize the benefits of shared mobility and put them to action. 

Here are the 3 new resources you should check out to mobilize your city the right way!

1.     Shared Mobility Policy Database- a collection of more than 700 policies, plans and studies from across North America.

  • Browse by topic, location, regulatory agency and more
  • Find expert analysis on forms of shared mobility

 

2.     Share Mobility Mapping Tool- an outline of shared mobility options in more than 50 North American cities.

  • Check out what carsharing, bikesharing, ride-sourcing, and public transit options exist in your city
  • Understand where greater service is needed based on census data and transit quality

 

3.     Shared Mobility Benefits Calculator- a measurement tool to quantify the impact of reducing personal vehicles and embracing shared mobility.

  • Manipulate metrics to understand effect on shared modes of transportation
  • Quantify results based on fewer miles traveled, metric tons of GHG emitted, and personal vehicle costs

 

We’re grateful for these public resources and hope that they inspire you to consider multi-modal solutions! Join us in reducing congestion, greenhouse gas emissions and household transportation costs. Together, we are creating the cities of the future.

A Guide for the Modern Carpooler, By Cassidy Tucker

The first brave carpoolers faced a great deal of challenges. Organization, scheduling, communication- all of these tasks turned carpooling into one big headache. At SPLT, we recognized the difficulty in finding a group to share a ride. The SPLT app was fashioned around the elimination of all burdens and barriers that complicate the carpooling process. Yet, every day, people continue to use outdated methods to find a carpool heading in their direction.

While the OGs of carpooling faced significant problems trying to coordinate timing with riders and drivers, modern-day carpoolers need not worry about these obstacles thanks to SPLT. But, by using the new and improved SPLT app, are new challenges created? After extensive research, we have created a guide that will help the modern day carpooler navigate any potential problems that may arise.   

Potential Problem #1: Can I bring my coffee into the driver’s car? 

It is completely acceptable to bring your coffee into another person’s car. However, there is a proper etiquette that must be followed:

-        Avoid an embarrassing spill by always having a lid on your coffee

-        Don’t slurp, you’re a SPLTr not a slurper

-        Drinking coffee is acceptable, but be sure to ask the driver before eating

Potential Problem #2: Can I bring my dog in the car?

No pets allowed. 

Potential Problem #3: Is it rude if I want to sleep in the car?

Not at all! If you don’t feel like talking and you’d rather catch up on some sleep, that’s totally cool. To ensure that you can sleep when you want to sleep, we recommend bringing a pair of headphones with you. While you may not want to talk, your fellow carpoolers may be in the mood to chat. 

 

Potential Problem #4: Can I talk on my phone? Can I play music in the car?

Unfortunately, a carpool does not duel as a phone booth. It’s alright to talk quietly on the phone for a few minutes but to talk on the phone the entire ride may be frustrating for your fellow SPLTrs! As far as playing music in the car goes, every carpool is different, so, our advice is to work it out with your carpool!

 

Potential Problem #5: I’m running late for my carpool, what do I do?

Punctuality is very important, but sometimes life happens and it makes you late. If you’re running more than five minutes behind schedule, don’t make your carpool wait.

Through usage of the SPLT app, carpooling is no longer a hassle like it used to be. We hope this guide for the modern carpooler will better help our SPLTrs navigate challenges, overcome them, and create a more enjoyable carpooling experience overall.